At Cattiny, we strive to provide excellent service, including secure and reliable shipping for your orders. Below, you’ll find details about our shipping methods, estimated delivery times, and important policies regarding lost packages, returns, and customs fees.
1. Order Processing & Shipping Times
Orders are processed within 3–7 business days after payment is received.
Delivery times vary depending on your location and shipping method:
- Standard International Shipping: 15–30 business days (excluding weekends and holidays).
- Express Shipping (if available): 7–15 business days.
Please note that shipping times are estimates and not guaranteed, as delays may occur due to customs processing, high shipping demand, or other unforeseen circumstances.
2. Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
If you experience tracking issues, please contact the shipping carrier first, as we have no control over third-party delivery services.
3. Lost, Stolen, or Delayed Packages
We are not responsible for lost, stolen, or delayed packages once they have been shipped.
If your tracking status shows “Delivered” but you have not received your package, please check with your local carrier or neighbors. We do not issue refunds for orders marked as delivered.
If your order is significantly delayed, please allow extra time before contacting us, as shipping carriers may experience unexpected delays due to customs or external factors.
4. Returns & Refunds Policy
We do not accept returns or exchanges unless the item arrives damaged or defective.
For damaged or defective items, you must provide clear photos and contact us within 7 days of delivery at [email protected] for assistance.
Refunds will only be issued if the item is damaged upon arrival and verified by our team.
5. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address. If an order is returned due to an incorrect address, the customer must pay additional shipping fees to have it reshipped.
If you realize you entered an incorrect address, please contact us within 24 hours of placing your order. We cannot guarantee changes after this period.
6. Customs, Duties & Import Taxes
Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
We DO NOT REFUND orders refused or returned due to unpaid customs fees. Please check with your local customs office for more information.
7. Shipping Methods & Signature Requirement
For high-value orders, we may require a signature upon delivery to ensure safe receipt.
If you want to ensure your order includes tracking confirmation to your doorstep, please request it by contacting our customer service team at [email protected].
By placing an order on Cattiny, you agree to these shipping terms. If you have any questions, feel free to contact us at [email protected].
